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All timepieces purchased from Stonehouse Watches may be returned in their original, unused condition for a full refund of the purchase price (minus the original shipping cost incurred by us) or exchange within 14 days from the date of delivery.

**  Christmas Extended Return Period - Orders placed on or after 15th November 2012 are eligible for return for a refund or exchange until January 15th 2013.


All original factory tape, plastic protectors and stickers must be intact and never removed
.

All our watches are 100% brand new and should keep accurate time. Please make sure to inspect your watch to see that it is in perfect working order before wearing or removing any tags or factory tape. Once a watch has had its tags removed or has been worn or sized we cannot accept a return. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We cannot accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.


WHAT TO DO
If you would like to return a watch please contact us using our Contact Us page for your Return Authorisation.

A Return Form will be issued via email which includes the details of how to make a return. This must be printed off as a hard copy, the details completed and included in your return package.

Returns must be shipped via a prepaid insured traceable delivery service eg Royal Mail Special Delivery. All shipping and handling costs in connection with returns are the responsibility of the customer.

All returns and exchanges are subject to an inspection by the Returns Department to ensure that the watch is unworn and retains its original tags, plastics, box and manual before we process your refund or exchange request.

Please note:If a package has been refused and sent back to us, it is considered a return and may be subject to a standard shipping and handling deduction. In such cases, we will attempt to contact the buyer for up to five working days following our receipt of the package. If the buyer cannot be reached within that time, we will issue a refund of the purchase price minus the standard shipping and handling deduction. In the event that an alternate delivery address is required for reshipment, the order will be subject to additional verification. Click here for further return details.

Credit will be issued in the same form as payment received.


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